Recent research is strongly suggesting that whilst it is important that we deliver a safe and effective service, no matter what that service is, unless the client, patient, customer etc has a good experience, this can affect both the service and the client.

For example, the NHS has a reputation for caring for patients and delivering world class care. However, freedom of information suggests that over 40% of complaints that come into the PALS department are regarding communcation failures. 

Take A Breath offers the following training

Basic Communication Skills

1/2 day course                                                                                                                    up to 10 max  £500 per course

Intermediate Communication Skills

1/2 day course                                                                                                                   up to 10 max        £500 per course

Advanced Communication Skills

2 day course                                                                                                                       up to 6 max         £1200 per course7

Mental Health First Aid

2 hours

1 in 2 of us will experience a mental health episode every year. 

Basic first aid to help support the workplace.                                                           up to 20  max        £250  per course

Resilience & Burnout

2 hours                                                                                                                                   up to 20 max        £250 per course

Conflict resolution

1/2 day                                                                                                                                    managers             £500 per course

Delivery of mediation                                                                                                            POR